Patrick Villarreal

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PATRICK VILLARREAL San Jose, CA 408-927-7929 (Home), 408-833-9840 (Cell) pvillarr@sbcglobal.net Senior Consulting Manager Leveraging people and technology to solve unique business challenges Top performing Consulting Manager providing innovative and strategic leadership for technology solutions with a domain expertise in collaborative computing and content management. A strong relationship builder, negotiator, and facilitator able to develop consensus between client and internal executive decis
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  PATRICK VILLARREAL San Jose, CA408-927-7929 (Home), 408-833-9840 (Cell) pvillarr@sbcglobal.net Senior Consulting Manager Leveraging people and technology to solve unique business challenges  Top performing Consulting Manager providing innovative and strategic leadershipfor technology solutions with a domain expertise in collaborative computing andcontent management. A strong relationship builder, negotiator, and facilitator ableto develop consensus between client and internal executive decision makers. Anexpert in organizational development and change management. Extensiveconsultative sales experience with a proven record of success. Demonstratedbroad-based strengths in: Team BuildingProject ManagementProcess InnovationCustomer ManagementProduct DevelopmentOperations PROFESSIONAL EXPERIENCEINTERNATIONAL BUSINESS MACHINES 1990 - 2009IBM Software GroupSenior Program Manager, San Jose, CA (2006 – 2009) Created the Enterprise Content Management Center of Excellence within IBM’s $250M information management consulting business. Built a team of highlyskilled consultants and developers. Directed the development of tools and utilitiesthat filled gaps in IBM’s product portfolio. Created custom client offerings in NorthAmerica, Asia and Europe including SOA Services, BPM integration, dataintegration, and Sarbanes-Oxley solutions.  Drove $20M annually in new product sales through the development andbundling of turnkey client solutions.  Improved sales   effectiveness by 30% through the delivery of customized salesforce training, marketing collateral, estimating worksheets, and contracts.  Created custom support offerings generating $250K  in annual supportrevenue.  Reduced operating costs 25% by implementing Agile software developmen t methods, server virtualization, and code control systems across the group. Regional Consulting Manager, San Jose, CA (2002 – 2006) Directed the activities of 25 consultants and managers across the Western U.S.Spearheaded special projects for executive management, including theimplementation of new tools and processes to support Sarbanes-Oxley auditcompliance across the Information Management division.  Delivered $9M in annual services revenue through two distinct consultingpractices.  Increased sales by 25% through the identification and development of keydigital archiving and records management solutions.  Generated $1M in additional support revenue   through the creation of customer specific packaged support offerings. Continued   PATRICK VILLARREAL Page Two  Saved $500K  in committed expenses by resolving high visibility customersatisfaction issues.  PATRICK VILLARREAL Page Two Senior Development Manager, San Jose, CA (1999 – 2002) Using Agile software development methods, directed the activities of ageographically dispersed team of 75 developers and managers responsible for allAPI and search products associated with IBM’s Enterprise Content Managementproducts.  Led the ECM marketing and technical teams in the identification of newfeatures and design strategies for Content Manager Version 8.  Controlled the activities of three development teams responsible for thedevelopment of all content management API’s, federated search, and workflowtechnologies.  Directed the development of IBM’s Enterprise Information Portal, including thedesign, coding, unit testing, system verification testing, and documentation of the product in multiple languages and on multiple platforms.  Reduced product defects by 70% while delivering multiple releases of IBM’sContent Manager and Enterprise Information Portal products. Senior Consulting Manager, San Francisco, CA (1996 – 1999) Led all technical consulting opportunities for Lotus collaboration products in theWestern Region. Managed key customer accounts, often facilitating bi-lateralcommunications between the customer’s C-level executives and the Lotusoperating committee. Developed and delivered custom training for the Lotustechnical community across the United States.  Improved RFP response time by 40% through the development of estimatingworksheets, contracts, and engagement management templates for large-scale enterprise deployments.  Documented the design of all infrastructure requirements for a successfulLotus Notes enterprise deployment and created templates for worldwide use. Various Project Management and Consulting Roles, San Francisco, CA (1990 – 1996)EDUCATION & TRAINING IBM Technical Training, Information on Demand, 2004, 2006, and 2008IBM Solutions Sales TrainingIBM Management TrainingIBM Diversity Leadership TrainingWalter A. Haas School of Business, UC Berkeley, BS Business Administration HONORS & AWARDS IBM, ECM Service Excellence Award, 2007 and 2008IBM, Digital Media Service Excellence Award, 2004IBM, Process and Compliance Team Leadership Award, 2003Lotus, Customer Satisfaction Award, 1999Lotus, Western Region Technologist of the Year, 1998 PROFESSIONAL AFFILIATIONS Project Management Institute (PMI)Association for Information and Image Management (AIIM)  PATRICK VILLARREAL Page Two Service Research & Innovation Community (SRIC)
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