Business Communication Set 2

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Page No. 1 BUSINESS COMMUNICATION (2) MB0023 SECTION 1 1. In a means of communication , which have the features of immediacy of both recieving and sending. a. fax b. E-mail c. Telegram d. non. of the above 2. How many types of communication are there a. One b. Two c. Three d. Four d. Header, Summary, Presentation, Action TM 3. “Sunita talking to her manager” which piece of communication is she dealing with. a. Internal b. External c. Formal d. Informal 4. Meetings arePh: 011-65439499, based o
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  PLANET IT TM PLANET IT TM PLANET IT TM Ph: 011-65439499, 65066565/ 6/ 7, 28013999Ph: 011-65439499, 65066565/ 6/ 7, 28013999Ph: 011-65439499, 65066565/ 6/ 7, 28013999 Page No. 1 BUSINESS COMMUNICATION (2)MB0023 SECTION 1 1. In a means of communication , which have the features of immediacy of both recieving and sending.a. faxb. E-mailc. Telegramd. non. of the above2. How many types of communication are therea. Oneb. Twoc. Threed. Four3. “Sunita talking to her manager” which piece of communica-tion is she dealing with.a. Internalb. Externalc. Formald. Informal4. Meetings are based on onea. Issueb. Topicsc. Predetermined topicd. Minutes5. The singular form of the word ‘agenda’ isa. Agendab. Agendumc. Agendrumd. Agndrum6. Which piece of document is meant for the distribution to alarge group of peoples.a. Circularsb. Noticesc. Memosd. None7. One of the great tools that is used to handle the complainingcustomers. The acronym stands fora. Believe, Listen, Apologize, Satisfy, Thanksb. Believe, Satisfy, Thank, Apologize, Listenc. Believe, Listen, Satisfy, Apologize, Treatd. Believe, Listen, Apologize, Suggest, Thank 8. The sementic markers used to express time relationship are(i) Next(ii) While(iii) Hence(iv) Previouslya. a,c,d onlyb. a,b,c onlyc. b,c,d onlyd. a,b,d only9. _____ is an encoding process of comunication.a. Writingb. Readingc. Speakingd. None10. Which type of abbreviations is PRO (Public RelationshipOfficer) stands for.a. Field abbreviationsb. Personal abbreviationsc. Commonly used abbreviationsd. None11. ‘________’ is the third in Hatchman’s business abroad .Complete the blank using a cohesion.a. Itb. The estatec. Thisd. Their12. While writing a business letter it is important that yourletter bea. Short and specifyb. Short and directc. Concise and correctd. Concise and direct13. Our business letter is drafted in two styles i.ea. Blocked and halvedb. Blocked and semi-blockedc. Halved and semi-blockedd. Semi-blocked and halved14. Components of memo area. Header, Summary, Action, Purposeb. Header, Presentation, Summary, Actionc. Header, Purpose, Summary, Actiond. Header, Summary, Presentation, Action15. How many character space is given while writing a report.a. 5b. 4c. 3d. 216. Which document is distributed for a large group of peoples.a. Circularsb. Memosc. Reportsd. Notices17. For an immediate feedback we normally senda. Circularsb. Noticesc. Memosd. None18. Creature is an example of a. Masculine genderb. Faminine genderc. Neuter genderd. None19. _______are usually subjective and talk of feeling andexperiences.a. Expository essayb. Descriptive essayc. Reflective essayd. None20. Citations and refrences lists placed at the end of eachchapter are said to be asa. Explanatory noteb. End notec. Foot noted. None21. Each letter in a word is given a funny meaning for learning.a. Homonymsb. Mnemonicsc.Proof readersd. none22. “Counselling and Counseling” is an example of a. Homonymsb. Mnemonicsc. Proof readingd. None23. What is the British spelling of the word ‘labor’.a. Labourb. Laburc. Labuord. Laboure24. ‘Sp’ this proof reading symbol stands fora. leaving spaceb. Insert commac. Full stopd. Spelling mistake25. ‘Pron’ stands fora. Problem with final-edb. Problem with pronounc. Problem with parallel formd. Problem with final s26. _________generally takes place as a supportive form of communication.a. Writtenb. Non-Verbalc. Verbald. Oral27. There are ________ punctuation categories.a. 7b. 11c. 12d. 1428. _____________ encloses the words of a speaker.a. Quotation markb. Colonc. Apostrophed. Semi-colon29. The person who co-ordinate G D is called.a. Co-ordinatorb. Assistantc. Moderatord. Mediator30. Economic , social, political, sports/film related and it basedtopics are the categories of which type of G D.  PLANET IT TM PLANET IT TM PLANET IT TM Ph: 011-65439499, 65066565/ 6/ 7, 28013999Ph: 011-65439499, 65066565/ 6/ 7, 28013999Ph: 011-65439499, 65066565/ 6/ 7, 28013999   PLANET IT TM PLANET IT TM PLANET IT TM Ph: 011-65439499, 65066565/ 6/ 7, 28013999Ph: 011-65439499, 65066565/ 6/ 7, 28013999Ph: 011-65439499, 65066565/ 6/ 7, 28013999 Page No.2a. Knowledge based G Db. Topic based G Dc. Abstract based G Dd. Case based G D.31. An interview is a meeting for which purpose.a.Speacial Purposeb. Common Purposec. Occasional Purposed. None32. _______ Interviews are conducted to assess the work of an employee.a. Openb. Personalc. Commond. Appraisal33. “Her daughter is travelling” The girl has not come home yet.following sentence is an example of.a. Referenceb. Lexical Replacementc. Ellipsesd. Subsitution34. Which is not a part of Engelberg’s 7 approach.a. Physicalb. Promotionc. Processd. All the above35. The precise writing of owr own details in todays world isa. Resumeb. Biodatac. Curriculam Vitaed. Introduction36. Advertising that sells the organization to its variouspublics.a. Feature advertisingb. Product advertisingc. Corporate advertisingd. None37. “Buy Now, While stocks last” is an example of a. Soft-sell closingb. Induse desirec. Hard selld. Create interest38. How many types of resume are therea. 2b. 3c. 4d. None39. Initiated , Determined, Allocated are the ------------- words.a. Semanticb. Gambitc. Actiond. Complicated40. ‘Concrete ‘ Nouns are used ina. Personal nounsb. Business reportsc. Any fact discriptiond. All41. The space & distance which we choose to keep frompeople is calleda. Oculesicsb. Kinesicsc. Proxemicsd. Haptics42. Your co-workers in an organization are said to be asa. Unionsb. Peersc. Subordinatesd. Collegues43. Relying on the outside surces for raw materials andcomponents is a function of.a. Intermediariesb. Consumersc. Stakeholdersd. Supplyers44. The levels of an organization is referred asa. Organization Pyramidb. Authority Chartc. Management Hierarchiesd. Official Pyramid45. Jargon , Slang and Metaphors are the avoiding tips of a. Writing goodb. Good speakingc. Good listeningd. Good personalitySECTION 246. In business communication the pseudo-news story refersto which method of communication.a. e-mailsb. Telegramsc. Press released. Fax47. _____ and _____ are used to send formal business letter.a. Fax and Telegramsb. Telegrams and e-mailsc. Fax and letterd. Fax and e-mail48. The primary function of the Minutes is.a. Suggest their views.b. Record the decisionsmadec. Put forward your problemd. Co-relate yourself 49. The main part of an agenda are ______ and ______.a. Heading and bodyb. Body and enclosurec. Order of the day and bodyd. None50. The paragraph of a memo is to be concised with ina. 5 linesb. 5 lines or lessc. 5 lines or mored. None51. Which bibliography maintains the records only of the bestbooks.a. Subject bibliographyb. Unit bibliographyc. Author bibliographyd. None52. ‘The’ is called as aa. Indefinite articleb. Definite articlec. Bothd. None53. Rearrange the following modes of preparation of material.i. Introductionii. Geographical contextiii. Analysis of dataiv. Resultv. Discussiona. i, iii, ii, v, ivb. i, ii,iii,v, ivc. i, v, iii, ii, ivd. i, ii, iii, iv, v54. While writing a resumea. Split your knowledge with the field of expertise required bythe employer.b. Be Consistantc. Be very ethicald. None55. ______ and _______ contains the information about thereport in a nutshell.a. Precise, Summaryb. Abstract, Summaryc. Thesis, Precised. None56. Homonymes are the words having.a. Different spellings but same soundb. Different sounds but same spellingc. Different spellings and different soundsd. Differing spelling and meaning but same sound57. What is the life blood of organisation.a. Englishb. Societyc. Communicationc. Interaction58. Informal communication leads toa. Negligence and disobedienceb. The successful outputc. Determined resultd. Wastage of time59. For the meeting conduction one requires a group of _____.The notice of a meeting contains ana. Manager, Director, and Secretory; Agendab. Director, Secretory and Standard period of notice; Topicc. Chairperson,Secretory and a standard period of notice;Agendad. None60. Rearrange the guidelines for preparing an agenda.i. Make an agenda specificii. Specify start and finish timeiii. Keep the number of items within reasonable limits so thatenough time is alloted for discussion.iv. Avoid topics best handled by an individual or subgroups.  PLANET IT TM PLANET IT TM PLANET IT TM Ph: 011-65439499, 65066565/ 6/ 7, 28013999Ph: 011-65439499, 65066565/ 6/ 7, 28013999Ph: 011-65439499, 65066565/ 6/ 7, 28013999 Page No. 3v. Seperate the information exchange and problem analysisfrom problem solving.a. i,iv,iii,v,iib. i,ii,iii,v,ivc. v,iv,iii,ii,ic. i,iii,iv,v,ii61. For which subject do the ‘CHICAGO’ bibliography dealswith.a. Used for all subjects in the real world .b. Used for medicine, health and biological sciences.c. Used for psychology education.d. Used for literature, art and humanities62. The heading of the meeting contains _____, _____ and_____ of the meeting.a. Date, time and locationb. Date, location and topicc. Heading, body and dated. Heading, date and time63. “Calls for apologies” and rules on disagreement follows ina. Formal meetingsb. Informal meetingsc. Charity meetingsd. None64. This is a miniature version of memo which defines allimportant information have to be mentioned there.a. Actionb. Summaryc. Concised. Precise65. Which of the following statement is correct.i. The miniature version of memo is called an action.ii. Only officers authorized to issue them can issue memosconcerning disciplinary action.a. Trueb. Falsec. Both truec. Both false66. The comprehensive list of the various sources of informa-tion we have used in our performances.a. Ingredientsb. Bibliographyc. Reciped. None67. The standard for english language are based on the wayenglish spoken ina. U.Kb. U.Sc. Europed. U.K and U.S68. Add the proper prefix to the given word ‘spelt’.a. Disb. Misc. Offd. None69. “Jordan lost his favourite basket ball”. Find the error in thesentence.a. Spelling errorb. Insert a commac. Close up the spaced. Wrong word70. Which one is not the part of using correct punctuation.a. Changes the meaningb. Punctuation decides the combination of two words to makea phrase or a clause.c. Punctuation can helps in creating effects fo the style of writingd. Punctuation is used to give only attraction.71. Which punctuation mark is said to be a ‘period’ inAmerican English.a. Commab. Semi-colonc. Hyphend. Full stop72. “The spanish speaking members were united” find themistake in a given sentence.a. Question mark is missingb. Colon has to be insertedc. Hyphen is missingd. Dash is to be inserted73. Which is the second largest section in G D’s.a. Political topicb. Economic topicc. Knowledge based topicd. Social topic74. The involvement of nods and gestures while givinginterviewcomes under which behaviour .a. Body languageb. Establishing rapportc. The greetingd. Vocalics75. While interviewee one shoulda. Adopt a positive attitudeb. Prepare in advancec. Dressed up casuallyd. Enter decently76. Define Buffera. This is positive statement that lessens the impact of badnews.b. This is negative statement that lessens the impact of badnews.c. This is negative or neutral statement that lessens the impactof bad news.d.This is neutral or positive statement that lessens the impactof bad news.77.What tries to link a new or weak product to more estab-lished brands.a. Corporate Sponsorshipb. Corporate umbrella advertis-ingc. Advocacy advertisingd. Public service advertising78. ‘AIDA’ stands fora. Attention, Intelligence, Despirate and Actionb. Action, Interest, Depth and Attentionc. Attention, Interest, Desire and Actiond. Action, Interest, Despirate and Attention79. The “Manuscript Format” is specialized format for whichtype of reports.a. Longer reportsb. Shorter reportsc. Medium reportsd. All reports80. The three main principles of precise writing area. Coverage,Communication,Completeb. Condensation, Communication, Completec. Comprehensation, Coverage, Communicationd. Condensation, Comprehensation, Coverage81. What are the characterstics of communication.i. It involves a sender and a reciever of information.ii. It is successful when the reciever interprets the meaning inthe same way as that intended by the sender.iii. It could be verbal and nonverbaliv. It is unavoidablea. i,iib. Allc. ii,iiid. None82. Noise is classified under the factorsi. Cultural noiseii. Physical noiseiii. Physiological noiseiv. Psychological noisea. i,ii,iiib. ii,iii,ivc. Alld. None83. Organization Action and Individual Action is a step toi. Update our communicationb. Semantic barrier in communicationc. To create a climate of opennessd. Overcoming the barriers of communicationfrom problem solving.a. i,iv,iii,v,iib. i,ii,iii,v,ivc. v,iv,iii,ii,ic. i,iii,iv,v,iiSECTION 384. Read the lines and in each sentence you will find M(mainidea) and S(supporting detail). Identify M or S.“The moons gravity pulls the earth’s ocean it as it movesround the earth.(M/S). Then it lets them go again.(M/S). These  PLANET IT TM PLANET IT TM PLANET IT TM Ph: 011-65439499, 65066565/ 6/ 7, 28013999Ph: 011-65439499, 65066565/ 6/ 7, 28013999Ph: 011-65439499, 65066565/ 6/ 7, 28013999   PLANET IT TM PLANET IT TM PLANET IT TM Ph: 011-65439499, 65066565/ 6/ 7, 28013999Ph: 011-65439499, 65066565/ 6/ 7, 28013999Ph: 011-65439499, 65066565/ 6/ 7, 28013999 Page No.4movements of the oceans are called tides. (M/S). The sun alsoaffects the tides.(M/S).a. M,S,M,Sb. M,M,S,Mc. M,S,S,Sd. M,S,S,M85. p.a. is an abbreviation of a. Commonly usedb. Yearlyc. Personal abbreviationd. None86. Complete the blanks with appropriate conjuctions.i. I’ll tell her ____ when I see her.ii. The job is badly paid ____ so I m looking for another one.iii. _____ we have so much to do, let’s delay descussing thisuntil our next meeting.iv. We are not making much profit _____ we need to raise ourprices.a. but , since, so, anb. when, it, though, thenc. and, so, although, sinced. when, so, Since, so87. While writing a complaint letters your language be ____ ,avoid being ____ , angry or threatening even if your complaintis ____ . The complaint you are making is _______.a. Diplomatic, sarcastic, genuine, legitimate.b. Legitmate, diplomatic, genuine, sarcastic.c. Polite, offensive, real, legitimated. None88. Even though we are declining someone’s appraisal, weshould not forget to ____and state the _____ of declining.a. Attend, reasonb. Invite them, circumstancesc. Ignore, factd. Thank, reason89. Which one is not a minute of meeting.i. The name of the unit e.g. Finance committeeeii. The date, time and place of a meeting.iii. Name of the chairperson of a meeting.iv. Names of members present, of those who attended and notattended.v. Record of transaction.a. i, ii b. vc. iv, vd. None90. A piece of writing which is essentially based on statementof facts of a situation, project or process of test and it should besupported by an evidence.a. Memob. Technical reportc. Essayd. Research91. The two functions of an apostrophe are______and_____.The fullstop is identified as ___ whereas a ___ is used to unitewords.a. Superior, different, dot, dash.b. Highlighten, different, dot, hyphen.c. To indicate possession, contraction, dot, dash.d. To indicate possession, contraction, dot, period.92. What are abstract topics ?a. Such topics that you do not really need any knowledgeabout the topic you speak on it.b. Natural topics based on IT feature prominently.c. Topics which may be direct and encompass the descipline.d. Topics depend on the politics.93. What is a Case? What are its two categories?a. Narration of an accident; Business and General.b. Narration of a situation or an event; Business vs Generaland Individual vs Group.c. Narration of a comedy show; Business vs Individual andGeneral vs Group.d. None94. Match the columni. Preliminary partl. Entiquetteii. FYIm. Techical specificationiii. AIDA formatn. Persuasive messageiv. “P’s & Q’s”o. Executive summaryv. Appendixp. Acronyma. o,m,l,p,nb. p,n,o,m,lc. p,l,n,o,md. o,p,n,l,m95. Fill in the blanks.i. A meeting without an agenda and convergence is a meetingthat lacks ________.ii. Show case is a _____ sent to individual employee.iii. Project site and factory visits are part of _____ communica-tion with shareholder.iv. Readiblity is determined by _______.a. structure, notice, crises, sentence length.b. formatted, memo, advertising, wordlimit.c. proper feedback, memo, advertising, wrdlimitd. formatted, notice, MD, sentence length. ANSWERS SECTION 11b2d3c4c5b6b7a8d9b10a11c12d13b14c15a16d17a18d19d20b21b22a23a24d25b26b27b28a29c30b31a32d33b34d35c36c37a38c39c40b41c42b43d44a45aSECTION 2 46c 47d 48b 49a 50b 51d52b 53d 54c 55b 56d 57c58a 59c 60c 61a 62a 63c64b 65b 66b 67a 68b 69c70d 71d 72c 73d 74b 75a76d 77b 78c 79a 80d 81b82b 83dSECTION 384a 85b 86d 87a 88d 89d90b 91d 92a 93b 94d 95a
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