Operational Risk Business Continuity Program Management in NYC Resume Laura Wilson

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Laura Wilson has a progressive career as a leader in operational risk / control and program management. She has demonstrated experience in managing complex/challenging issues, streamlining processes, improving business performance and getting the job done.
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  Laura D.Y. Wilson   lauradywilson@gmail.com  │ 646.291.6369   Progressive career as a leader in operational risk/control and program management. Demonstrated experience in managing complex/challenging issues, streamlining processes, improving business performance and getting the job done. Core Capabilities & Competencies : Leadership & Team Building │ Operations & Risk Management │ Strategic Planning & Execution │ Strategic Partnerships │ Business Performance Improvement & Measurement │ Cost Reductions & Control   Performance Improvement: Led   the first set of regional disaster recovery / ‘fail over’ tests  for franchise critical applications and business functions. Strategic Planning & Execution:  Crisis management support for Hurricanes Katrina, Rita and Sandy, as well as the 2005 MTA Strike. Developed and implemented ‘next gen eration ’ op erational risk approach and analytics based on corporate framework and governance. Strategic Partnerships : Designed governance, management and reporting model to support evolution of a global resiliency program.   P ROFESSIONAL E XPERIENCE  C ITI  , New York, NY  2012-2013 Contractor, Global Business Resiliency (GBR) –  Head of Program Management Office + Chief Operations Officer. Reported to Managing Director / Global Head. Developed a comprehensive approach to progress the strategy and vision for Citi’s Business Continuity Program to the next level of maturity. Collaborated with business and technology colleagues to ensure appropriate integration of resiliency planning, implementation and testing standards. Drove continuous improvement of the enterprise-wide Program through material risk identification, prioritization, monitoring and reporting. Developed new operating performance and risk metrics, along with KPIs and KRIs, to monitor operational resilience and readiness. Managed a team of 10. M ORGAN S TANLEY  , New York, NY  2007-2012  Executive Director, Business Continuity Management (BCM) –  Promoted to Chief Operations Officer. Reported to Managing Director / Global Head  . Member of a senior management team that governed, maintained and monitored the Business Continuity Program. Led a team that managed the Supplier/Vendor continuity capability review and validation process. Advised the Global Department Head on areas of risk and potential mitigating solutions. Attended senior management, Internal Audit and external regulator/examiner meetings to address risk issues/concerns. Managed BCM operations through the implementation and maintenance of a system of policies, internal controls, and procedures. Attended quarterly industry breakfasts with colleagues from peer organizations to discuss timely topics / concerns. Managed a team of five.  Executive Director, Operational Risk. Reported to Managing Director / Global Head of Firm Operational Risk Management.   As risk advisor for the Institutional Operations division, led a global team of 14 that conducted incident loss data analysis, sub-department risk and control self-assessments (RCSAs), KRI/KPI trending and correlation, and sundry other risk reviews. Facilitated quarterly departmental risk profile assessments to highlight the division’s overall ‘risk temperature’ . Attended senior management, Internal Audit and external regulator/examiner meetings to address risk issues/concerns.  S ENIOR S TRATEGY  /    O PERATIONS L EADER    Laura D. Y. Wilson –  page 2   lauradywilson@gmail.com │ 646.291.6369   C REDIT S UISSE , New York, NY 2005-2006    Director. Reported to Director / Americas Head of BCM, Disaster Recovery and Crisis Management.  Provided coaching and leadership for a group of 14 professionals responsible for risk/impact analysis; comprehensive plan development and maintenance; testing; and quality assessment for all business units, including Branch Offices. Partnered with the business and information technologists to translate business unit requirements into inputs for the design of technology recovery solutions. Performed business process resiliency and optimization analyses that explored multiple recovery and resumption solutions. First line of defense for all outage and crisis incidents. Drafted crisis management standards and approach (e.g., procedure, playbooks, and wallet cards). Provided guidance and conducted exercises on business continuity concepts, methodology, regulations, contingency requirements, tools and crisis management. Reviewed business unit plans to ensure adherence to policy and standards. Developed, managed and reported on team’s annual Book of Work. Co-led all annual regional testing efforts, including development of methodologies, schedules, business process flows, test scenarios and test scripts, as well as coordination of business resources, test execution and follow up. Member of a cross-functional team that conducted risk and control due diligence for groups moving to low cost locations/Centers of Excellence. Managed efforts to continuously refine group strategy and operating model. Provided department updates at regional Executive Governance Committee meetings. M ORGAN S TANLEY  , New York, NY 2000-2005   Vice President (Promoted from Senior Manager). Reported to Executive Director / Chief Operations Officer for ISG Operations.  Strategic business partner and consultant to the ISG Operations Division, part of Institutional Infrastructure Services. Managed a portfolio of process redesign initiatives, including: monthly books to reported reconciliation; monthly metrics data collection and reporting; implementation of an enterprise workflow application; and development of process/procedure manuals. Coordinated the division’s regional Business Continuity Planning Program in conjunction with technology. Led a team of three. T HE P ACESETTER G ROUP  ,   Princeton, NJ 1999-2000   Consultant   Partnered with clients to develop strategies that consistently strengthened functional and enterprise-wide operational performance. Defined and implemented action plans through deliverables that incorporated information technology and process re-engineering tools and techniques, as well as organizational change recommendations. R OSENBLUTH I NTERNATIONAL ,   Philadelphia, PA 1997-1999    Director, Organizational Effectiveness  Managed a global team to assist departments in optimizing the quality and profitability of their operations. Initiatives resulted in a number of savings, some examples of which are turnover reductions, process standardization and decreases in expenses. Established and introduced new training curriculum based on skills, competencies and responsibilities for role/position categories.   E DUCATION  Master of Business Administration (MBA) - Strategic Management,  Anderson Graduate School of Management, University of California, Los Angeles. Bachelor of Business Administration (BBA) - Computer Information Systems,   Bachelor of Arts (BA) –  English, Bernard M. Baruch College, City University of New York.
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